Savings Hub

Standard cancellation letter

For any subscription: request immediate cancellation and written confirmation.

Cooling-off period cancellation

For subscriptions cancelled within the statutory cooling-off period (usually 10 business days in Australia under the Australian Consumer Law).

Unwanted renewal cancellation

For annual subscriptions that renewed without adequate notice. Requests cancellation and full or pro-rata refund.

Free trial to paid conversion — cancellation

For subscriptions that converted from a free trial without clear consent. Requests immediate cancellation and refund of the first charge.

Accidental renewal refund request

For annual subscriptions that renewed automatically. Many providers offer a 7–14 day refund window if requested promptly.

Double-charge refund request

For billing errors where you were charged twice in the same period.

Service not delivered refund request

For subscriptions where the service was unavailable or not as described during the billing period.

Unauthorised charge dispute

For charges you did not authorise. Includes guidance on escalating to your bank if the provider does not respond.

Retention discount request

Reference a competitor's lower price and ask for a matching offer. Effective with streaming, software, and mobile plan providers.

Loyalty discount request

Reference your subscription history and ask for a loyalty rate. Works best for long-standing subscriptions.

Hardship discount request

Request a temporary price reduction due to financial difficulty. Most major providers have a hardship policy.

Bundle discount request

If you have multiple services with the same provider, request a bundle rate or family plan discount.