Free Trial-to-Paid Refund Request Letter Template

Subject: Question about recent charge after free trial

Hello,

I hope you’re doing well.

I’m reaching out because I recently noticed a charge of [amount] for [service name] after what I believed was a free trial period.

Unfortunately, I didn’t realise that the trial had converted into a paid subscription, and the charge caught me by surprise.

I want to say that I enjoyed exploring the platform during the trial and I appreciate the work your team puts into maintaining the service.

However, at the moment I’m reviewing my expenses quite carefully and this isn’t the best financial moment for me to continue additional subscriptions.

Because of that, I wanted to ask if it might be possible to cancel the subscription and issue a refund for this recent charge.

I completely understand how free trials work and I appreciate you taking the time to review my request.

Thank you very much for your help and understanding.

Kind regards,

[Your name]

Hello,

Thank you very much for your response and for taking the time to review my request.

I completely understand the trial and renewal policy. I just wanted to follow up because I noticed the charge shortly after it happened and contacted support as soon as I realised the subscription had converted into a paid plan.

I genuinely appreciated the opportunity to try the platform during the trial, and I may consider using the service again in the future when my situation improves.

If there is any possibility of reviewing the charge and making an exception in this case, I would truly appreciate it.

Thank you again for your time and assistance.

Kind regards,

[Your name]